TERMS AND CONDITIONS OF SALE

Listed below are the Terms and Conditions of Sale (hereinafter, the “General Conditions” or “T&C”) of the website visit.puglia.it, accessible at the address https://visit.puglia.it (hereinafter, the “Site”), managed by Webofficine Srls (hereinafter the “Manager” or “We”), with registered office in Prato 50047 (PO), Viale Guglielmo Marconi no. 50/15, VAT no. 02613570973, REA PO-621021.

The Site is an online platform that hosts the advertising and sale – on behalf of independent third-party suppliers (hereinafter “Suppliers”) – of tourism services, transportation, accommodation, catering, entertainment, wellness, and other related services.

By using the Site and purchasing the services offered by the Suppliers, the User fully accepts these General Conditions. The Customer undertakes to print and/or save these General Conditions, which they will also have reviewed and accepted as a mandatory step for purchasing the tourism services offered by the Supplier.

Key Definitions

“Site”: visit.puglia.it.

“Customer”: the natural or legal person who purchases services from the Supplier through the Site.

“Supplier”: the entity (natural or legal person) that offers services for sale on the Manager’s Site and effectively provides the service to the Customer.

“Manager” or “We”: Webofficine Srls, the operator of the Site.

“Stripe Connect” or “Payment Provider”: the authorized third-party payment gateway used to manage payments between the Customer and the Supplier.

Purpose of These General Conditions

These General Conditions govern the use of the Site and the relationship among the Customer, the Manager (in its capacity as a commercial agent), and the Supplier, in the context of promoting and selling the Supplier’s tourism services.

Art. 1 – Role of the Manager and Supplier Activity

1.1 Nature of the intermediation activity

The Manager acts in the capacity of a commercial agent on behalf of the Supplier and is expressly authorized to:

• Promote and sell the Supplier’s services on the Site.
• Conclude contracts between the Supplier and the Customer, in the name and on behalf of the Supplier.
• Collect payments via the authorized Payment Provider on behalf of the Supplier.

The Manager never acts on behalf of the Customer but solely in the interest and in the name of the Supplier.

1.2 Supplier

The Supplier operating on the Site independently publishes information regarding the service and its offer (description, photos, availability periods, features, prices, and promotions). Each Supplier carries out its activity autonomously and independently from the Manager, assuming full responsibility for the information provided and for the correct provision of services.

1.3 Conclusion of the contract with the Supplier

Displaying the tourism services on the Site constitutes a public offer by the Supplier. The purchase made by the Customer, pursuant to the methods referred to in Art. 3, leads to the conclusion of a supply contract directly between the Customer and the Supplier, in the name and on behalf of the latter, following the power of representation granted to the Manager.

1.4 Manager’s limitation of liability

The Manager (in its capacity as a commercial agent) is not a party to the service supply contract between the Customer and the Supplier; therefore, it is not liable for any non-fulfillment or discrepancies related to the execution of the service, which remain the sole responsibility of the Supplier.

1.5 Disputes and complaints

Any dispute, complaint, or refund request related to the performance offered by the Supplier must be addressed directly to the Supplier. The Customer may, however, contact the Manager as the first point of assistance, as provided in Art. 8 of these General Conditions. The Customer is aware that the Manager merely provides the platform and concludes the contract on behalf of the Supplier, without directly providing any tourism service.

Art. 2 – Use of the Service Purchase Pages

2.1 Data required for service purchase

The Customer has the option to purchase tourism services from the Suppliers, offered to the public on the pages of the Site, by entering personal data strictly necessary for completing the purchase, for subsequent communications between the Customer and the Supplier, and for communications between the Customer and the Manager.

2.2 Reference email and communications

The email address and phone number provided by the Customer during the purchase process will be used for all communications related to the activities carried out following the purchase of services on the Site. The Customer accepts the validity of such communications for the regulation of the relationship and undertakes to regularly check the email address indicated at the time of purchasing the Supplier’s service. Communications to the Customer will regard the purchase of the Supplier’s service and the outcome of that purchase.

2.3 Responsibility of the Customer for purchase data

All operations carried out by the Customer at the time of purchasing services (using their email, personal data, and payment data) entail the automatic attribution to the Customer of any actions and purchases carried out, without exception. The Customer is the sole and exclusive party responsible for the use of their data, as well as for the activities performed through their use.

2.4 Security of payment data

The Customer is responsible for any damaging consequences or harm that may arise, to the detriment of the Manager or third parties, from the use, loss, theft, and/or compromise of the confidentiality of their email, phone number, or payment data.

2.5 Prohibition of use by minors

Registration and use of the Site are prohibited for minors under 18 years of age.

Art. 3 – Purchase Procedures

3.1 Editorial pages

The tourism services present on the Site are offered in the editorial pages of the Site. The Customer can access the purchase page for individual services by clicking on the preview of the services shown in the Site’s editorial pages.

3.2 Purchase pages

To purchase a service, the Customer must complete the fields of the relevant purchase page, selecting all the required options and entering the personal contact details necessary to complete the purchase. Subsequently, the Customer must accept the Terms and Conditions of service proposed by the Supplier for the purchase of the service and accept any payment, cancellation, or refund terms. At this stage, before definitively confirming the purchase of the service, the Customer can correct any input errors or modify the data and preferences. The Customer can then proceed to pay for the service via the Payment Provider’s platform, entering their payment card details and other data requested by the Payment Provider. The Supplier may set up two payment methods for purchasing the service they offer. One requires immediate payment at the time of purchase, while the other requires a purchase request with deferred payment, whereby the actual charge for the service is made only after the Supplier accepts the Customer’s purchase request. Following the immediate payment or deferred payment request, a summary will appear with all the details of the purchased service: period, total cost, and general features of the service.

3.2.1 Purchase page with immediate payment

If the Customer proceeds to purchase a service configured by the Supplier with immediate payment, the Customer must accept that they will be unable to cancel the booking or request a refund once payment has been made on the Payment Provider’s platform.

3.2.2 Purchase page with deferred payment

If the Customer proceeds to purchase a service configured by the Supplier with deferred payment, the Customer will see a purchase page on which they must accept that their purchase request may be approved or denied by the Supplier and must still verify the validity of their payment card via the Payment Provider’s platform, without being charged for the requested service at this stage. If, subsequently, the purchase request for the service configured with deferred payment is approved by the Supplier, the Customer agrees to authorize the Supplier to request payment of the full amount of the service from the financial institution that issued the Customer’s payment card. Once the Supplier approves the request to purchase the service configured with deferred payment, the Customer further agrees that they will no longer be able to ask the Manager to cancel the booking or request a refund. For any request for cancellation or refund, the Customer must refer to the clauses governing the purchase relationship between the Customer and the Supplier, as specified in the Supplier’s Terms and Conditions. If the Supplier does not respond within 24 hours to the Customer’s request to purchase the service with deferred payment, the request will be automatically canceled.

3.3 Confirmation of the purchase

To confirm the purchase of the Supplier’s service, the Customer must select the specific virtual button located at the bottom of the purchase page. The purchase button will only be enabled if all purchase options are completed, the Customer’s personal contact details are entered, and the conditions for the purchase are verified and selected by the Customer. Depending on the settings chosen by the Supplier for the purchase of the service, the Customer may:

• Proceed with immediate payment, through the Payment Platform, of the full amount due. At the end of the process, the Customer will see a summary screen of the paid service containing the details and features of the purchased service.
• Submit a purchase request with deferred payment, with acceptance of the request within a specified period set by the Supplier. In this case, the Customer must still provide payment card data to the Payment Platform (Stripe Connect). At the end of the process, the Customer will see a summary screen of the requested service, containing details and features of the requested service, where they can cancel the purchase request until the Supplier accepts payment.

3.4 Confirmation email

Once the purchase procedure for a service with immediate payment or deferred payment (as defined by the Supplier) is completed, the Manager’s Site will send the Customer a confirmation email. Depending on the settings chosen by the Supplier for the purchase of the service, the Customer will receive:

• In the case of immediate payment: a confirmation email confirming payment and conclusion of the service purchase. The booking confirmation email will contain a summary of the purchased service, the booking code, and a link to the summary page of the purchased service (which may include a QR CODE).
• In the case of deferred payment: a confirmation email confirming that the purchase request has been sent to the Supplier. The purchase request confirmation email will include a brief summary of the request, some characteristics of the request, and a link to the detail page where the Customer can view and manage their purchase request.

3.5 Right of withdrawal and cancellation

Before the actual payment and charge of the requested service, the Customer may cancel the purchase without penalty. After payment and charge of the cost of the requested service, there is no general right of withdrawal or refund against the Manager, unless otherwise provided in the specific terms and conditions of the Supplier. If payment does not go through successfully within 24 hours of purchase (or within the timeframes indicated by the Supplier), the purchase is automatically considered canceled. The Supplier reserves the right, prior to payment, to cancel the Customer’s purchase.

3.6 Exceptional cases

Users who qualify as consumers may have the right to additional forms of withdrawal or cancellation under the Consumer Code regulations and the specific conditions of the service that the Customer purchases from the Supplier. The Customer may refer to any specific cancellation policies set out by the Supplier, which will be stated in the Supplier’s respective terms of service. The Customer may submit withdrawal or cancellation requests only to the Supplier and releases the Manager from any such requests.

Art. 4 – Fees and Payment Methods

4.1 Fees and VAT

The fees for purchasing tourism services are expressed in euros and, unless otherwise indicated, are inclusive of VAT. Such amounts may vary depending on the type of service, the period, and the characteristics of the purchased services.

4.2 Use of Stripe Connect

The Manager uses Stripe Connect as the authorized Payment Provider for receiving payments from the Customer and transferring them to the Supplier. All transactions are managed through Stripe Connect’s secure systems.

4.3 Collection on behalf of the Supplier

Payment made by the Customer through the Site is deemed to have been made directly to the Supplier, as the Manager is authorized to collect the amount on the Supplier’s behalf under the existing agency agreement. Therefore, once payment has been made, the Customer’s obligation to the Supplier is considered fulfilled. The Manager does not operate as a payment institution or electronic money institution but as a commercial agent pursuant to PSD2.

4.4 Method of transferring funds to the Supplier

Depending on the agreements between the Manager and the Supplier, the amounts paid by the Customer, net of any applicable commissions or transaction fees, are transferred to the Supplier in accordance with the timeframe and methods outlined in the membership agreement between the Supplier and the Manager.

4.5 Service fees and commissions

If any commission is charged to the Supplier, it will not be passed on to the Customer. If any service fees are charged to the Customer (e.g., purchase fees), these will be clearly indicated on the summary page before payment.

4.6 Handling refunds and chargebacks

In the event of a refund, payment reversal (chargeback), or dispute, the procedure will be carried out through Stripe Connect, in accordance with the rules and timelines established by the same Payment Provider. Any additional charges (chargeback fees, penalties, etc.) will be attributed to either the Supplier or the Customer, based on contractual agreements, the Supplier’s terms of service accepted by the Customer, and applicable law. The Customer releases the Manager from any claims relating to refunds, reversals, or additional costs imposed by the Supplier on the Customer, and agrees to address any such requests exclusively to the Supplier.

Art. 5 – Service Standards and Warranties

5.1 Regulatory compliance and quality requirements

The Suppliers undertake to provide the Customer with a tourism service that complies with current regulations (e.g., hygiene and safety requirements, accessibility, etc.) and that meets the features advertised on the Site. The Customer acknowledges that these obligations are exclusively the responsibility of the Suppliers.

5.2 Unavailability or discrepancies in the service

If the service that has been duly booked and paid for is not available due to the Supplier’s fault, the Customer has the right to a full refund of the amount paid, to be provided by the Supplier. If the service used has completely different characteristics from those described on the Site or agreed upon at purchase, the Customer may request a partial or full refund from the Supplier, within the limits provided by the applicable regulations and the agreements made with the Supplier. If the differences are minimal, comparable, or not substantial, no automatic refund is provided.

5.3 Supplier’s disclosure obligations

Information about the features of tourism services, related ancillary services, availability during the indicated periods, and purchase costs are determined solely by the Suppliers. The Manager does not perform any prior checks on the truthfulness, completeness, or reliability of such information.

Art. 6 – Liability of the Parties

6.1 Supplier’s liability

The Supplier is solely responsible for the proper performance of the tourism services and is liable to the Customer in the event of non-fulfillment or discrepancy of the service. If the Customer believes they have suffered any disadvantage, they must contact the Supplier directly.

6.2 Limitation of the Manager’s liability (commercial agent)

Although the Manager provides the Platform and acts as the Supplier’s commercial agent, it is not a party to the supply contract formed between the Supplier and the Customer. Consequently, it shall not be liable for:

• Availability or unavailability of the service.
• Non-conformities, omissions, or defaults attributable to the Supplier.
• Any direct or indirect damages suffered by the Customer concerning the service provided by the Supplier.

6.3 Customer’s indemnification

The Customer undertakes to indemnify and hold the Manager harmless from any claim, demand, or legal action arising from the Supplier’s failure to perform. This does not affect the Customer’s right to take direct action against the Supplier to assert contractual or non-contractual claims.

Art. 7 – Customer Support Service

The Manager provides a support service for any requests for information or reports of problems concerning the relationship between the Customer and the Suppliers. It is understood that the Manager:

• Does not guarantee that it can resolve disputes between Suppliers and Customers, nor is it obliged to do so.
• Reserves the right to contact the Supplier to obtain clarifications, without assuming further mediation obligations.

Art. 8 – Amendments to the General Conditions

8.1 Right to amend

The Manager reserves the right to modify, at any time, the Site, the data contained therein, the policies, and these General Conditions. The Customer will be subject to the policies and terms of the General Conditions in force at the time of purchase.

8.2 Amendments by the Suppliers

Suppliers who operate and advertise their tourism services through the Site may independently modify the terms, type, prices, and methods of service provision, as well as offer discounts, promotions, and special offers.

Art. 9 – Website

9.1 Site availability

The Site is provided “as is” and “as available”. Access to the Site may occasionally be suspended or limited for maintenance and updates.

9.2 Suspension of purchases and modification of payment methods

The Manager reserves the right to suspend or cancel service purchases by Customers whom the Manager deems unreliable, at its sole discretion, and to request a change in the payment method, without the Customer being entitled to make any claims in this regard.

Art. 10 – Proprietary Rights to the Site

10.1 Exclusive ownership

The Manager has exclusive ownership of the Site and of all related economic exploitation rights.

10.2 Limited use license

The Manager grants a limited access license and personal use of the Site; it does not permit the Site to be downloaded or modified, even partially, without express written consent. This license does not include use of the content for commercial purposes (e.g., lists and contacts of Suppliers, information, photos, texts, price lists).

10.3 Intellectual property

All content on the Site (texts, images, trademarks, logos, etc.) is owned by the Manager or the Suppliers or is licensed to them and is protected by national and international copyright laws.

Art. 11 – Privacy Protection

11.1 GDPR compliance

The Manager processes Users’ personal data in compliance with EU Regulation 2016/679 (GDPR) and the relevant Italian legislation.

11.2 Data collection

Registration of personal data is mandatory when purchasing. Prior to this phase, the Customer may browse the Site anonymously. In any case, data processing is preceded by a specific privacy notice and, where necessary, by obtaining express consent. The Customer may contact the Manager to request modification of their data, information on its use, or its deletion.

11.3 Role of Stripe Connect

Some Customer data (e.g., payment data) will be shared with Stripe Connect for purposes strictly related to payment processing. Stripe Connect acts as the data processor or sub-processor, based on the existing agreements.

11.4 Profiling

The Customer acknowledges and agrees that their data may also be processed, in anonymized and aggregated form, for statistical profiling of consumption preferences and habits.

Art. 12 – Competent Court

Without prejudice to any mandatory provisions of the law for consumer protection, any dispute relating to the interpretation, execution, or application of these General Conditions shall fall under the exclusive jurisdiction of the Court of Brindisi.

Prevalence of the Italian Version

The Customer acknowledges that by accepting these Terms and Conditions, the only legally binding version is the one in Italian.
In the event of any discrepancy with the translations, the Italian text shall prevail.

Contact Information:
Webofficine Srls
Viale Guglielmo Marconi no. 50/15
59100 – Prato (PO)
Email: [email protected]

Last Review Date: 02/20/2025

These General Conditions must be read in conjunction with the Privacy Policy and any special conditions of the Suppliers applicable to the individual tourism services bookable on the Site. By using the Platform or making a purchase, the Customer declares that they have read, understood, and accepted them in their entirety.